Refund policy

Refunds

Unfortunately we do not refund any orders but an exchange maybe considered in case by case scenario. Unless the product ordered is unavailable.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed.

 

In case of a refund

The payment will be refunded to same media the payment was initiated from.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lepetitparfum.lk@gmail.com

 

Shipping Returns

 

To return your pre approved exchange.

You will be responsible for paying for your own shipping costs for returning your item. And will be subject to pay for shipping for the exchanged product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Cancellations

All orders can be cancelled before the delivery process is initiated.